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Privacy Policy

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This Privacy Policy outlines the types of data collected when you interact with the Platform, the purposes for which the data is used, and the measures taken to protect its security (“Privacy Policy” or “Policy”). Please read this Policy carefully before registering for and using the services of the Platform.

Great Goa Games (accessible through the website www.ggglottery.com and mobile application) (“the Platform”/ “we”/ “us”/ “ours”) is committed to protecting the privacy of its users (“User” / “you”/ “yours”). We maintain stringent policies to ensure that all personal information submitted to us is securely collected and stored. Such information is utilized as may be deemed reasonably necessary by the Platform.

This Policy applies exclusively to the online activities conducted on the Platform and governs the collection and use of information provided by visitors and users of the Platform. It does not extend to any information collected offline or through channels other than the Platform.

The Platform employs cookies to improve your browsing experience. By accessing and using the Platform, and by accepting this Privacy Policy, you consent to the use of cookies in accordance with the terms set forth herein [Cookie Policy]. If you do not agree with the terms outlined in this Privacy Policy, you are advised to discontinue using this Platform immediately. Please note that we reserve our right to modify or update this Privacy Policy at any time, with appropriate notification and consent being taken in case of any significant change. Continued use of the Platform after such modifications or updates will be considered as your acknowledgment and acceptance of the revised Privacy Policy.

1.   CONSENT

1.1.     By registering on the Platform, you hereby consent to our Privacy Policy and agree to its terms. In case you do not agree with the terms or do not wish to provide your consent, please do not register or use the services of our Platform.

1.2.     By accessing and using our Platform, you acknowledge and consent to the collection and use of the information you provide to the Platform, its partners, and affiliates.

1.3.     If you wish to not share such information the Platform shall have the liberty to withhold your access to the Platform and you shall not be entitled to raise any objection in this regard.

1.4.     To participate in any Online Goa State Lottery scheme through our Platform, you may be required to transmit and receive funds from us. Such financial transactions may be facilitated through third-party electronic payment processors or financial institutions (“ESPs“). By accepting this Privacy Policy, you expressly consent to the disclosure of your personal information as necessary to enable the processing of such transactions by ESPs. We take all reasonable measures to ensure that our engagement with ESPs complies with applicable privacy standards and safeguards your personal information.

2.   WITHDRAWAL AND DELETION OF CONSENT

2.1.     Once you provide your personal data and register on the Platform, you retain the right to revoke your consent to the collection, processing, and our use of your personal data provided at any time by submitting a written or electronic request to us on support@greatgoagames.com. The communication requesting either the withdrawal of consent to use the information

2.1.     Upon receipt of a valid revocation request related to the user account, we shall acknowledge the request within 3 Business Days and shall cease to process your personal data unless specifically required to do so under applicable law. This retention of data shall be done in specific instances so as to comply with legal obligations in relation to legal claims, fraud prevention, or regulatory compliance or any other violation of applicable laws;

3.   INFORMATION COLLECTED BY US

3.1.     When you register on the Platform to participate in any Online Goa State lottery via our Platform, we may ask for your personal information, such as name, Aadhaar number, permanent account number, bank details, date of birth, current location, proof of address, your email address, and your mobile number and all other information that may be collected at the time of registration, purchasing of a lottery ticket, winning of prizes or through surveys which we, or entities engaged by us for such purpose, shall undertake.

3.2.     We also collect information on the transactions you undertake, however, the same shall not contain any details of the payment cards used. In the event you contact us directly, we may collect additional information that you voluntarily provide, including but not limited to your email address, the contents of your communication, any attachments you share, and any other details or data you choose to provide. We also collect information pertaining to your activity across other websites, as this helps us improve the quality of our service, understand our user base more, and provide a personalized experience for you.

3.3.     Please note that all information is collected basis of your informed and explicit consent.

3.4.     These Privacy Policy terms may be periodically reviewed and revised. The revised terms shall be uploaded on the Platform and shall reflect the modified date of the terms. The User is to periodically visit the Platform and review terms and any changes thereto. Continued use of the Platform constitutes the acceptance of the User(s) to the Privacy Policy terms contained herein and any amendments thereto.

4.   HOW THE COLLECTED INFORMATION IS UTILIZED

4.1.     The personal information that you are asked to provide may be used for the following purposes:

  • Administration of the Platform.
  • To personalise, improve and enhance the Platform as per your interests in order to constantly better your browsing experience.
  • To send you general or promotional communications, including email notifications, if you have provided explicit consent to receive them. You retain the right to withdraw your consent at any time by contacting us.
  • To share with you marketing materials related to our business or those of select third parties, provided you have expressly consented to receive such communications. You may revoke this consent at any time by contacting us.
  • To address and resolve any inquiries or complaints you submit through the Platform.
  • To uphold the security of the Platform and implement measures to detect and prevent fraudulent activities in line with the Platform’s Policies.
  • To facilitate your access to and use of the services offered on the Platform.
  • To monitor compliance with the Platform’s Terms and Conditions/Policies and of applicable laws and regulations.

4.2.     Your personal data may be shared with third parties for direct marketing purposes.

4.3.     We reserve the right to conduct security reviews at any time to verify your identity, age, registration details, and usage of the services provided on our Platform, as well as to review your financial transactions for compliance with our Terms and Conditions, Responsible Gaming Policy, and applicable laws.

4.4.     By accessing and using our Platform, you consent to our employees, agents, and/ or service providers using and disclosing those information that is required to be divulged to third parties due to the necessity to validate the information provided.

4.5.     Providing your personal information is essential for the administration and distribution of lottery prizes. Your details may be shared with relevant authorities, financial institutions, or other necessary entities in compliance with legal requirements.

4.6.     Any and all data collected from you is merely collected, processed and handled by the Platform or the Company. The end user is considered the rightful owner of their personal data, while the Platform or the Company merely acts as a custodian or fiduciary of the data without any rights to own such data. We do not market or sell any personal information for monetary gain.

5.   DISCLOSING YOUR DETAILS

5.1.     Personal or sensitive data collected from your device during your use of our Platform will not be stored, recorded, monitored, or shared unless it is essential for ensuring compliance with our Platform policies and under applicable laws and regulations, including but not limited to this Privacy Policy, Terms and Conditions, KYC Policy, Disclaimers, and Rules and Regulations, as updated from time to time.

5.2.     In addition, we may disclose your personal information:

  • As required by applicable law, regulation, or legal process;
  • To establish, exercise, or defend our legal rights, including for the prevention and detection of fraud;
  • To potential or actual buyers in the event of a business or asset sale;
  • In connection with any ongoing or anticipated legal proceedings;
  • To any individual or entity reasonably believed to be entitled to obtain such information through a lawful court or regulatory authority order;
  • To any relevant authorities, financial institutions, or other necessary entities in compliance with legal requirements;
  • To any third parties as necessary to validate the information you have provided.

 

6.   SECURE YOUR INFORMATION

6.1.     The Platform prioritizes the security of your personal information and implements reasonable measures to prevent its loss, misuse, or unauthorized alteration. All personal data provided by you is securely stored on our servers, and electronic transactions conducted through the Platform are encrypted to ensure data protection.

6.2.     As provided hereinabove, we shall ensure all reasonable safeguards are implemented for the protection of your personal data in accordance with relevant industry standards and practices. However, it is pointed out that the Platform cannot be held liable for breaches or unauthorized access resulting from third-party cybersecurity incidents that may not be attributable to the Platform either directly or indirectly. While we strive to engage reputed security service providers to safeguard your personal data, we cannot guarantee the absolute security of the online system. In such cases of cybersecurity incidents, we shall take prompt action to mitigate risks, notify the affected Users as mandated under applicable law, and coordinate with the relevant service provider to address vulnerabilities. By using our services, you acknowledge and agree that our liability is limited to the extent permitted by law in such instances.

6.3.     By registering on the Platform and agreeing to these terms, you acknowledge that while we strive to safeguard your information, the transmission of data over the internet carries inherent risks, and we cannot guarantee the absolute security of data transmitted online through hackers or any other means of fraud using technology above industry standards.

6.4.     The Platform may include links to external websites, which are governed by their own privacy policies. The Platform does not have control over these websites or their data practices. You are encouraged to review and understand the privacy policies of such external websites before accessing them or providing any personal information.

7.   MISCELLANEOUS

All other provisions of the Platforms Terms and Condition, Consent, Disclaimers, and Cookie Policy shall be read into this policy and shall form part hereof, including Governing Laws and Jurisdiction, notices, severability, assignment, and such or other provisions.