Refund Policy
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- The Lottery Tickets purchased from the Platform are non-refundable unless there is a cancellation of a Lottery draw.
- Please note that postponement of a Lottery draw or having a change of mind after purchasing the Lottery Tickets will not allow a user to get any refund. However, cancellation of a draw will allow a full refund of the amount paid by the user. In case of cancellation of the draw, if a user requests for a refund, it will take about 10 working days for the amount paid to be credited into their bank account as provided to the Platform.
- In the event a draw or scheme offered on the Platform is postponed due to unforeseen circumstances such as but not limited to any technical failures beyond the Platform’s reasonable control and other State specific scenarios such as any widespread public safety concern, sudden unavailability of results due to technical difficulties, any regulatory actions that may disrupt the conduct of the draws or schemes or any other factors beyond the Platform’s reasonable control, no refund will be provided. Refund shall only be provided in such cases if the same is explicitly stated at the time of postponement. For scenarios where refunds are applicable, they will be processed as per the terms communicated at the time of postponement. Refunds, if any, will be issued basis the payment method used during ticket purchase and may take up to 10 business days. Users must retain their transaction details and contact our support team at support@greatgoagames.com for assistance.
- We are committed to safeguarding your personal data during the refund process and ensure that all information collected for processing refunds will be used solely for verification and transaction purposes and retained only as required by applicable law.
- You agree that the Platform is not responsible for any issues faced by you while claiming a certain refund on account of slow internet connections, faulty hardware, internet connection failure, low device configuration or for any other reason not directly attributable to the Platform.
- By participating on the Platform, you acknowledge and agree to this Cancellation and Refund Policy. This policy ensures fairness and transparency while adhering to applicable laws in the State of Goa and India. For further inquiries or clarifications, please refer to our Terms and Conditions or contact our support team.